Refund Policy

1. Eligibility for Refund

Refunds are applicable only if payment has been deducted but the digital editing service has not been initiated or delivered.

2. Refund Request Process

• Send an email to support@justdingo.com within 7 working days of payment.
• Include payment proof, transaction ID, and order details.
• Upon verification, the refund will be processed to your original payment method within 7 working days.

3. Non-Refundable Cases

• Projects or files that have already been delivered or edited.
• Accidental purchases or user dissatisfaction after delivery.
• Delays caused by user response time or incomplete inputs.

4. Contact

For billing or refund queries, contact: support@justdingo.com